Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

This Voucher is intended solely for the use of the named holder 

This gift voucher may not be exchanged for cash, replaced if lost and is non-transferable

Change will not be given for monetary vouchers

Advanced bookings are necessary. Please call the Spa on 01428 738540. 

Cancellation of a booking with less than 48 hours’ notice will render the voucher null & void.

Old Thorns Hotel & Resort are not liable for any vouchers resold through a third party.

Vouchers are valid for 12 months and cannot be extended.

Terms & Conditions are subject to change.

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ARRIVAL

Please arrive 15 minutes prior to your scheduled treatment start time. This is to enable you to complete a pre-treatment medical questionnaire, relax, unwind, and familiarize yourself with the surroundings so the treatment can commence at the allotted time.

TREATMENT TIME

Please note that the allotted treatment time includes time for consultation, changing and aftercare advice. Treatment time cannot be extended due to late arrival or toilet breaks during your scheduled treatment. If you arrive more than 5 minutes late for your treatment your treatment will be forfeited without reimbursement.

TREATMENT PREPARATION

If you are booked in for a nail treatment with nail lacquer or Gel polish, please make sure that your nails are clear from polish or Gels as this would prevent the therapist from carrying out your treatment. We do offer Gel Polish Removal as an extra treatment if required, this will need to be pre-booked, subject to availability. If you are booked in for a facial treatment, please remove contact lenses and make-up prior to a facial treatment. Microblading/Semi Permanent make up: Please leave a period of 4 weeks from this procedure being undertaken prior to booking treatment on this area. Botox & Fillers: Please leave 4 weeks from this procedure prior to booking a treatment on this area. Failure to abide by this may result in you forfeiting your treatment without reimbursement.

If you have a disability or any particular care requirements, please ensure you have informed us at the time of booking and on entry to the spa to allow us to help you get the most out of your session safely.

No jewelry should be worn when attending any treatment. We do not accept any responsibility for lost jewelry. Please ensure that you inform your therapist if you are too hot/cold, if your position is not comfortable or if the therapist’s pressure is not enjoyable. We will try to adjust techniques to suit you.

AFTERCARE

Please be aware of the possible side effects following treatments/spa experiences which may include drowsiness, excessive thirst, muscle aches and possible minor reactions to essential oils.

MEDICAL QUESTIONS

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Please fill our medical consultation form online, we ask that you complete this prior to your arrival: https://online.premiersoftware.co.uk/ClientPortal/?i=5fb4abc1be452912d5c7612257e5bc21&siteID=2 If you have not used the spa portal before, you will be required to register. Guests with any infectious conditions, known allergies or under medical supervision, that we are not advised of upon booking, may be refused treatment without reimbursement.

ROBE HIRE CHARGES

Robes are not included with treatment-only bookings, if you would like to hire a robe for your treatment, these are available at the spa reception at £20.00 per robe including a £10 refundable deposit. This is refundable upon return of the robe to the treatment spa reception. We would recommend bringing your own suitable footwear, slippers are available to purchase at £2.00 per pair. You will only receive one robe throughout your time with us, an additional charge for any new robes required would be £10.00 per robe, subject to availability. Please be aware we will not be able to hire out any robes without the deposit. Disposable briefs will be provided for body treatments if required.

SERVICE CHARGE/ GRATUITIES

We do not add any service charge to our treatment prices. Any gratuity you might like to leave for your therapist is entirely at your discretion.

CANCELLATION POLICY

Cancellations made within 48-hour notice or for non-arrivals at allotted time, will be charged in full.

No refunds either in part or full can be processed for early departure.

VALUABLES

Lockers are provided for your use; however, we recommend that you do not bring valuables into the Spa. We do not accept any responsibility for loss or damage of personal items.

SPA ETIQUETTE

The Spa is designed to be calm, quiet, and relaxing and for this reason, we ask that you respect other spa users by speaking quietly whilst in our relaxation areas. Any rowdy or loud behavior in any area of the Spa may result in you being asked to vacate the premises. The treatment Spa is an adult-only environment and open only to persons aged 16 and over.

We reserve the right to ask guests to leave without a refund if their behavior is deemed unsuitable in any way towards staff or other guests. The management reserves the right to close any area of the Spa without prior notice for essential maintenance or on advice by the government to do so, without reimbursement.